Terms & Conditions

Our general terms of sale


General terms of sale govern the business connections enter PY JAYA INDAH DEKORASI company situated in Canggu, Bali, 18 Jalan Pantai Batu Bolong, Kabupaten Badung, Kuta Utara, and the people wishing to make a purchase via the web site: www.paperclip-store.com, below called ‘ the Customer ‘. The parts agree that their relations will be exclusively settled by general terms of sale, with the exception of any condition beforehand available on the site. Every Customer recognizes to have the full legal capacity to being able to make a commitment in conformance with the present general terms of sale.

Article 1. Acceptance and application of general terms of sale

The Customer recognizes to have acquainted, at the time of the signing of command(order), general terms of sale and expressly declares to accept them without reserve. The fact of placing order on www.paperclip-store.com and of clicking the compartment relative to the acceptance of the present conditions implies(involves) the automatic, irrevocable, whole membership(support) and without reserve of the Customer in the present general terms of sale. Any opposite condition put by the Customer will thus be, for lack of express, non-invocable acceptance to the seller whatever is the moment when she will have been able to be brought to his/her knowledge. They are applicable in Indonesia, and in all the countries accepted as place of delivery.

Article 2. Products

2.1 Description and pictures

Articles are in accordance with the description and with the presentation (display) registered on the descriptive index cards (forms) of the www.paperclip-store.com web site but those this are not contractual. Photos and texts are presented for information purposes on the www.paperclip-store.com web site and would know how to engage on no account the responsibility of “Paperclip People”, or affect (allocate) the validity of the sale. The Customer has the possibility of contacting us to obtain further information in hello@paperclip-store.com. In case a supplier modifies an article, the graphical representation of this one could not engage the responsibility of “Paperclip People” nor even to affect (allocate) the validity of the sale. “Paperclip People” makes a commitment to make the modifications in The most brief deadlines (extensions). All the products are new.

2.2 Availability

Most of the products sold on the web site www.paperclip-store.com are stored in the premises of PT Jaya Indah Dekorasi. They are recognizable by the mention “in stock”. www.paperclip-store.com makes a commitment to fulfill the received orders while stocks last.

The delivery deadline at home in Indonesia is from 5 to 10 working days via the service JNE or equivalent. Any attributable non compliance with deadlines (extensions) in the fault of the supplier (stock shortage, settled(fixed) product) or carriers can engage on no account the responsibility of www.paperclip-store.com. For lack of availability of the product, on no account the responsibility of www.pygmees-shop.com could not be committed (hired), nor open straight ahead to damages for the Customer. www.paperclip-store.com makes however a commitment to inform the Customer about it as quickly as possible and to propose him(her) an equivalent substitute product, credit note or refund (repayment). If the Customer opts for a refund (repayment), www.paperclip-store.com will do his/her utmost to pay off the Customer within 10 days from the date to whom (which) www.paperclip-store.com will have informed the customer of the unavailability of the product and will have been informed by a way (means) traçable, the will of the customer to be paid off. In case of overtaking of this deadline (extension) for reasons independent from his(her,its) will, www.paperclip-store.com cannot be pursued by the Customer.

Article 3

3.1 Price

In Indonesia and other countries, prices are expressed in Indonesian rupiah, including all taxes, and take into account the VAT applicable on the day of the order. Any change in the applicable rate will be reflected in product prices. For countries outside Indonesia, sales are inclusive of VAT. Payments are made by credit card or Paypal if the customer has an account. The Customer is debited in the currency of his country according to the exchange rate applied by his banking services.

3.2 Invoice

The invoice for the Customer’s order is available in its My Account space when payment is made. The Customer can edit and then print it.

Article 4. Ordering

4.1 Place an Order

The Customer may place an order at www.paperclip-store.com: via the Internet 24/24 and 7/7. www.paperclip-store.com does not have a paper catalog, the products sold by www.paperclip-store.com are present on www.paperclip-store.com.

The order process consists of four (4) successive steps. Once the Client has made his choice and his shopping cart validated, the Customer must:

  1. A) – identify yourself
  2. B) – choose the method of delivery
  3. C) – accept the general conditions of sale by ticking the box provided for this purpose in the order process

(D) – choose its method of payment. Once the payment method has been selected, the Customer must pay for the order. The payment of your order (online payment by card) will formally and definitively formalize the contract of sale that binds the Customer to www.paperclip-store.com

4.2 Registering an Order

The order can be registered on the website www.papercli-store.com only if the Customer has clearly identified himself by his e-mail (email) and a password that is strictly personal to him. Any order implies acceptance of prices and description of products available for sale. Paperclip People undertakes to honor the orders received on the website www.paperclip-store.com only within the limit of the available stocks of the products. In case of stock shortages, the website www.paperclip -store.com communicates the lead times required to obtain the desired product.

4.3 Information provided when ordering

The website www.paperclip-store.com can not be held responsible for information provided by the Customer at the time of its order, nor for the impossibility of delivery in case of error of labels. The Client is responsible for the consequences of the labeling errors, in particular concerning the billing coordinates, the delivery addresses, the telephone number, the e-mail and the contact details necessary for payment of the order.

4.4 Confirmation of the order

The Customer will receive an automatic confirmation e-mail regarding his order. Orders are deemed to be final when they have been confirmed by the buyer’s full payment of the price. The website www.paperclip-store.com reserves the right to cancel any order from a Customer with whom there is a dispute of settlement in relation to a previous order.

Article 5: Payment

5.1 Payment Capacity

The Customer will make his / her personal business of his capacity (legal capacity of the Customer, authorization necessary for the use of the means of payment, sufficient funds to cover the whole order placed on www.paperclip-store.com) to honor his Payment by any means of payment made available by www.paperclip-store.com.

5.2 Payment methods

  1. A) Secure payment by credit card (Credit card, Visa, Mastercard, American Express…) The Client agrees to provide the necessary information required for payment by credit card, namely, Provide the credit card number, expiry date and credit card encryption. No banking information is available through the website www.paperclip-store.com Transactions made on www.paperclip-store.com are secure. All information exchanged to process payments is encrypted using SSL. This data can not be detected, intercepted or used by third parties. They are also not stored on our computer systems. Upon validation of the acceptance of the payment, a registration number of the transaction confirming the validation of the order is communicated to the Customer by email.
  2. B) payment by Paypal account: the customer already has a Paypal account or creates a Paypal account on the site paypal.com.
  3. C) Payment by virtual account
  4. D) Debit Card

5.3 Anti-fraud prevention and payment validation

The validation of the payment by www.paperclip-store.com allows the shipment of parcels. In order to limit the risk of fraud and to protect the interests of the Client, www.paperclip-store.com may be required to carry out checks relating to the validity of the payments made. In the case of a control, the Customer is notified by telephone or by e-mail and may be asked to provide www.paperclip-store.com with supporting documents to be sent (by mail, fax or email) To – Paperclip People in order to allow a final validation of its Order. At the end of this eventual inspection, www.paperclip-store.com reserves the right to accept or reject the order. In case of non-receipt of the supporting documents within 48 hours www.paperclip-store.com reserves the right to refuse the validation of the payment and therefore to reject the order. In case of receipt of documents deemed non-compliant by www.paperclip-store.com, www.paperclip-store.com reserves the right to reject the order.

5.4 Default of payment

Any failure to pay or litigation in progress may result in www.paperclip-store.com suspension of order, cancellation of order or refusal of delivery.

Article 6: Delivery

6.1 Locations

Deliveries are made in Indonesia and in the rest of the world. Delivery is ensured by JNE or equivalent: Home delivery-fast delivery by JNE or equivalent.

6.2 Delivery charges

Delivery in mainland Indonesia: The shipping costs are based on weight and offered from 1.000.000 rp of order. Delivery abroad: The amount of delivery abroad varies according to the country of delivery. The amount of the delivery costs is indicated in the order process. For Indonesia the delivery time is 5 to 10 working days. For orders abroad the delivery time depends on the country of delivery.

6.3 Delivery Tracking

The Customer will be notified by successive e-mails of the various processing states of his order. He will be able to consult the evolution of his order in the My Account section of www.paperclip-store.com. As soon as the order is dispatched, the Customer will have a parcel tracking number that will allow him to track his parcel on the carrier’s website.

6.4 Absence on delivery (delivery at home)

In case of absence of the Customer at the time of delivery, a notice of passage of the carrier is deposited in the mailbox inviting him to withdraw it at the post office closest to the delivery address. The Customer’s parcel will remain pending 15 days in the post office. After this period, it will be returned to the sender. In this case, the Customer will have to pay the costs of returning the parcel if it requests a new shipment.

6.5 Receiving the package at delivery

Upon delivery, the Customer shall check the condition of the package and the contents of the order in accordance with the invoice delivered with the package and open the package in the presence of the carrier. If the package or product is damaged, the Customer has the option to accept or reject the package. In both cases, the Customer must check the condition of the package before the carrier and issue reservations on the delivery note in the case of damaged parcels / product (s). The Customer will then have to notify by email to hello@paperclip-store.com within 48 hours. After this period and / or without reservations on the delivery note, the Customer will no longer be able to contest the delivery.

6.6 Delay in delivery

Paperclip People can not be held responsible for exceeding the maximum delivery time indicated on the website www.paperclip-store.com. The delivery overpayment will not give rise to any payment of damages. In case of delay, the Customer must contact the Customer Service of Paperclip People by email hello@paperclip-store.com. This complaint will enable www.paperclip-store.com to carry out an inquiry with the carrier which can last a maximum of 21 working days. During this period, if the product is found, www.paperclip-store.com will redirect the product to the delivery address of the Customer indicated at the time of the order. On the other hand, if the product ordered is not found after this deadline, www.paperclip-store.com will proceed with a new shipment of the product concerned, the shipping costs being charged to www.paperclip-store .com. If the ordered product is no longer available, the Customer will be able to benefit from a credit or a refund.

Article 7: Return of Product

7.1 Return Authorization

The customer has a period of 7 calendar days from the date of receipt of his package, to reverse his decision and return at his own expense the products Ordered and thus get a refund.

Before any return of product, the Customer must imperatively contact the Customer Service by email: hello@paperclip-store.com to obtain a return authorization and to know the procedure of return. www.paperclip-store.com will make every effort to enable the Customer to receive treatment as soon as possible. Be careful, the customer can only return the items if the original labels are still there, that the merchandise has not suffered any deterioration of origin and in its entirety. This excludes any washed, worn, modified, damaged product. If the customer is not satisfied, he can then request the refund of the product within thirty (30) days on the credit card used at the time of purchase, excluding delivery costs and excluding return costs.

Attention a exchange corresponding to the exchange of a size for the same item.

On sale or on sale:

– The items SALES can not be refunded, only a credit corresponding to the price of the item sold off delivery and return costs will be offered to our customers or an exchange of size of the same model.

Items returned must be sent by the customer to the following address:

Paperclip People, Jalan Berawa n°150, Unit 3, Canggu, Kuta Utara, Kab Badung, Bali 80361.

The costs and risks related to the redirection are the responsibility of the customer except in case of error of delivery from Paperclip People. Therefore, it is up to the customer to retain all evidence of this return.

Paperclip People strongly recommends to its customers to return the products by registered mail (JNE or equivalent) or by any other means allowing to bring certain date and proof of the redirection.

After this period of 7 (seven) days, the items delivered will be deemed to be compliant and accepted by the customer, Paperclip People reserves the right to refuse the exchange, the credit or the refund.

Any order not received within 60 working days must be notified to paperclip-store.com. Paperclip People will conduct an inquiry with the carrier concerned.

– An error in entering the delivery address by the Customer at the time of registration of his order. In this case, if the Customer wishes to retain his order, he must indicate to the Customer Service his corrected delivery address and pay the shipping costs of this new shipment.

– An error in preparing the order or distribution of the Post. If the Customer wishes to maintain his order, it will be returned to him free of charge

Article 8: Contact details of the company and the Customer Service

Customer Service – Paperclip People
Jalan Berawa n°150, unit 3
Canggu, Kuta Utara,
Kab Badung, Bali 80361

Tel/Whatsapp : +62 821 441 235 94